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1.      Estimated Delivery Time ( Item Processing Time + Shipping )

Existing Mascots: 2-4 weeks to EMS available countries from payment date ( 2-10 days process +5-12 business days shipping) 
                             1-2 months to countires with China Air Post Parcel shiping ( 2-10 days prcess + 1-2 months shipping)
Customized Mascots: 3-6 weeks to EMS available countries from payment date ( 2-3 weeks creation +5-12 business days shipping) 
                                  2-3 months to countires with China Air Post Parcel shiping ( 2-3 weeks creation + 1-2 months shipping)

Estimated delivery time shown above only for reference, as actual delivery time depends on delivery schedule and local customs clearance, there might be unexpected delay happened in transportation, especially there is shortage of cargo space in holiday season, so we strongly suggest you plan event after receipt of package to avoid any loss caused by unexpected delay.


Packages can be traced at www.17track.net after shipment


2.Customs & Import tax


 It is the buyer responsibility for any custom duty fees that may be charged upon delivery by destination countries customs policy. by our shipping experience, there is no customs duty or tax to be charged for packages to Asian Countries, Australia, United States, Canada. packages to UK will be randomly charged import tax and duty GBP30-GBP40 by local customs. Packages to Europe countries will be randomly charged duty or tax by local customs
 

3. After Sale Service

7-days Policy for Return and 15-days Policy for Exchange Products!

Return:
1) the product you received has serious quality problem,such as holes,splits.
2) the color of product you received is obviously different from the color of your order.Please notice that color aberration due to the color effect by the PC monitor and weather condition is not included.
3) the color of product you received is obviously different from the color of your order.Please notice that color aberration due to the color effect by the PC monitor and weather condition is not included.

In cases above,please contact us as soon as possible.According to your request,we will arrange return or exchange for you without delay. You need to send it back to us within 7 days since you received products.Please notice that we can not accept any return without being informed.
We are sorry to deny return of Custom Made products for their uniqueness.we can provide a revise service based on your request.

Exchange:
If the size of product you received is not the same with your order.
All cases met our Return Policy conditions
In cases above,please contact us as soon as possible.According to your request,we will arrange exchange for you without delay. We advise that customers count and check the goods immediately upon receipt.You need to send it back to us within 7 days since you received products.Please notice that we can not accept return without being informed.
About Custom Made products,if the size of product you received is not  same with you order,we can provide a revise service based on your request.

If you have other problems or questions, please feel free to contact us. We are all waiting to clarify for you.Our apologies if we bring you inconvenience.Your valuable suggestions will be highly appreciated.
 
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Copyright(C)2013 Aris Fancy Dress Costumes Ltd
The mascot costume characters are generic costumes and are not affiliated, licensed or associated with any corporation or trade marks